FAQ
DO YOU SHIP INTERNATIONAL?
Yes, International order are shipped USPS or DHL mail take 10-15 business day.
HOW LONG BEFORE I RECEIVE MY ORDER?
Domestic order in the US are shipped USPS or DHL it make take 3-4 business days exclude holiday. Express mail take 1-2 business day.
Free shipping on orders over $100 ( domestic orders only).
CAN I RETURN A PRODUCT?
KOKOHONEY do not do REFUND or EXCHANGE. All sale are FINAL. For any reason you may have an issued, Contact customer service Here.
THE PRODUCT I ORDER ARE TO LONG, WHAT CAN I DO?
At this time KOKOHONEY do not do any REFUND or EXCHANGE. When ordering please make sure to check the size chart here for the correct length before ordering.
ARE YOUR PRODUCTS NICKEL AND LEAD FREE?
Yes all KOKOHONEY product are nickel and lead free. For any reason you do not see your question, Contact customer service here
WHAT HAPPENS IF MY ORDER HAS INCORRECT SHIPPING INFORMATION?
Please understand that our system print out shipping labels according to what the customer placed on their shipping infromation. Please contact customer service here to reroute your package in case of any error on shipping information 1-2 hours after placing your order. KOKOHONEY are not responsible for any lost or stolen package due to incorrect information provided at the time of purchase.